Return Policy

 

We hope you will love all the products you purchase from Follain.  If you are not completely satisfied with the products you purchased, we accept returns within 30 days of delivery.  The returned products must be unused and in the state that they were delivered.  We will refund 100% of the product cost, less any applicable discounts, but we do not offer refunds on shipping cost.  We regret that we do not offer free return shipping, unless it is for a product that you did not order or a product that is damaged or defective.

 

How to Return a Product

 

First, send us an email at info@shopfollain.com with the following information:

1. Order number
2. Name
3. Email address
4. Reason for return

Prefer to talk through it? Call us toll-free at 1-844-FOLLAIN, ext. 3 (1-844-365-5246, ext. 3)

Second, pack the product carefully to prevent damage during the return shipment and send it back to us at Follain Returns, 53 Dartmouth Street, Boston, MA 02116 using USPS, UPS or FedEx.  We recommend getting a tracking number so you can trace its progress.  If you are returning a product that was delivered damaged or defective or that was delivered as a result of our error, we will provide a return shipping label.